Who We Are

SmartNestor is an online platform dedicated to providing carefully curated smart home products, starting with innovative pet care solutions such as automatic feeders, water dispensers, and pet cameras. Our website address is: https://smartnestor.com. We are committed to enhancing your lifestyle through intelligent, high-quality products.

Shipping Policy

At SmartNestor, we strive to deliver your orders efficiently and reliably. Below are the details of our shipping process:

  1. We only Sell and Ship in USA
  2. Order Processing Time
    • Orders are typically processed within 1-3 business days after payment confirmation.
    • During peak seasons or promotional periods, processing may take up to 5 business days.
  3. Shipping Methods and Delivery Times
    • We partner with trusted logistics providers to ship products globally, with a primary focus on the United States.
    • Estimated Delivery Times (from the date of shipment):
      • United States: 3-15 business days, depending on the shipping method (e.g., domestic warehouse for faster delivery, international shipping for standard delivery).
      • International: 10-30 business days, depending on destination and customs clearance.
    • Delivery times are estimates and may vary due to customs delays, holidays, or unforeseen circumstances.
  4. Shipping Costs
    • Shipping costs are calculated at checkout based on product weight, destination, and shipping method.
    • We may offer free shipping promotions on select products or orders
    • Any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.
  5. Tracking Information
    • Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
    • You can track your order status through the provided tracking link or by contacting us at [[email protected] (mailto:[email protected])].
  6. Shipping Restrictions
    • We ship to most countries, but some regions may have restrictions due to logistical limitations or local regulations.
    • If an order cannot be fulfilled, we will notify you and issue a full refund.
  7. Lost or Damaged Shipments
    • If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [[email protected] (mailto:[email protected])]. Provide your order number and photos of any damage.
    • For lost shipments, we will investigate with our logistics partners and, if confirmed, provide a replacement or refund.
    • For damaged items, we will arrange a replacement or refund, subject to availability.

Returns Policy

SmartNestor is committed to ensuring customer satisfaction with our carefully curated products. We offer a 14-day return policy for eligible items, provided they meet strict condition requirements. Please read the details below carefully before making a purchase:

  1. 14-Day Return Window
    • We accept returns for eligible products within 14 days of delivery, provided the item meets the following conditions:
      • Unused and in original condition: The product must be free from stains, scratches, odors, pet hair, or any signs of use.
      • In original packaging: The item must include all original packaging, manuals, and accessories.
    • Eligible reasons for return include:
      • Defective or damaged products.
      • Incorrect item received (e.g., not as described).
      • Change of mind (subject to the above conditions).
  2. Return Process
    • Contact us at [[email protected] (mailto:[email protected])] within 14 days of delivery with:
      • Order number
      • Reason for return
      • Photos of the product and packaging to verify condition
    • We will provide a return shipping address.
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
    • Once the return is received and inspected (typically within 7-14 business days), we will issue a refund to the original payment method or offer a replacement, at your preference.
    • Note: Returns that do not meet our condition requirements (e.g., stained, scratched, used, or missing packaging) will be rejected, and the product will be returned to the customer at their expense or disposed of, at our discretion.
  3. Non-Returnable Items
    • Products with stains, scratches, odors, pet hair, or signs of use.
    • Products missing original packaging, manuals, or accessories.
    • Consumables (e.g., pet food or filters purchased with smart devices).
  4. Refunds
    • Refunds are processed within 7-14 business days after the returned item is received and inspected to confirm it is unused, free from stains, scratches, or signs of use, and in its original packaging.
    • Refunds will be issued to the original payment method, excluding any original shipping costs unless the return is due to our error.
  5. Non-Delivered Orders
    • If your order does not arrive within the estimated delivery window, contact us within 30 days of the order date. We will investigate with our logistics partners and, if confirmed lost, provide a replacement or refund.